Returns & Exchanges

Every BACKRDS piece is made to order, so we don't accept returns or exchanges for change of mind. Please check the size chart on each product page before ordering.

Size exchanges

Ordered the wrong size? We'll exchange it for the same item in a different size. To qualify, the item must be unworn, unwashed, and have its tags attached, and you'll need to request the exchange within 7 days of receiving your order. The customer covers return shipping; once we receive the item, we'll ship your new size at no additional cost. Exchanges are subject to size availability.

Wrong or damaged items

If your order arrives damaged or you received the wrong item, we'll make it right. Reach out within 7 days of delivery with your order number and a photo of the issue, and we'll send a replacement at no cost to you.

Lost or undeliverable packages

Make sure your shipping address is correct at checkout. We can't replace orders shipped to an address entered incorrectly or returned to us as undeliverable. If your tracking shows delivered but the package hasn't arrived, contact us within 7 days and we'll help you track it down.

Need help?

Reach us through the contact page or email info@backrds.com. We usually respond within 1–2 business days.